Studio Policies

Group Classes

There are no discounts or refunds given for students absences from registered group classes. No refund will be given for no-shows or tardiness.

In the unexpected event that a class is missed, one courtesy make up class will be offered (if available).  This make up class must be used in a class of the same level, or lower level, and within the dates of the session you are currently enrolled in.

Aministrative fees may apply to any changes in the account.

Private and group classes are 55 minutes in length.

Private Lessons

It is recommended that private lessons be booked in advance and payment must be made before the class.
Cancellation of a private lesson must be made no less than 24 hours notice, otherwise the price of the lesson will be charged as a cancellation fee. If you think you will be delayed, please call to let us know if you will be coming.
Lessons can be re booked with more than 24 hours notice at no additional cost.
There are no refunds for private lessons once payment has been made.
Private lesson packages must be paid in full and used within 6 months of purchase.
It will be the sole responsibility of the student to call / send email and book their private lessons.
Private Lessons rates apply to 1 or 2 students with 1 instructor. Semi Private rates apply to 3 or 4 or students with 1 instructor. Group rates apply to group of 5 and more students. All Private and Group lessons are 55 minutes lenght. Please note: a private lesson does not mean a private room.

Payment

We accept cash and personal cheques. We not not accept credit or debit cards at this time. Payment is due on the first day of a program, and is payable before the end of the first class.
There is a $20.00 fee for all returned checks.
Payment for Private and semi-private lessons is due at the beginning of the lesson.

Completion of Packages

All purchased lesson packages must be completed within the designated period of time. We do not refund or discount classes missed when a lesson is purchased as part of a package.

Drop in Dance Card

Dance Card of 5 classes is non-refundable, non-transferable between students and valid for 3 months. Dance Card may be extended for three (3) additional weeks for a $10 fee. Includes all remaining classes. Extension starts the day of expiry and is valid for three weeks from that date. Dance Card may be extended one time only.
Dance card must be shown upon arrival every time. All students must check in with reception before class with their Dance Card. This card does not apply on kids classes.

Practice Card

Practice Card is non-refundable, non-extendable, non-transferable between students and valid for (three) 3 months.

Practice Card must be shown upon arrival every time. Students must check in with reception before the practice with their Practice Card

Lateness

Being punctual for classes is expected, and being early is encouraged. You can come early to warm up before the class starts. However students entering in a class after the first 15 minutes disrupt the class for the other students. Students may not join a class in progress after 15 minutes. Students may not join a class if the first two weeks are missed.

Class Availability

All Group Classes are dependant on registration. If you cannot attend a class, we cannot freeze or carry-over missed lessons to another session. Conversely, if we do not get a minimum of 10 participants for an offered class, that class will be cancelled without notice. Please call ahead to confirm the class you want is still running. We will do our best to combine students to ensure classes go ahead.

Instructor Availability

Instructors may not be available due to competition schedules for students or themselves. Therefore, we cannot guarantee the same instructor for the duration of a package. However, we will work hard to ensure that the content of the class is continuous. Specific instructors may not be requested due to private lesson priority.

Statutory Holidays

When a class falls on a statutory holiday, such as Easter Monday or Victoria Day, then the class will not be held. A reduction in fee will be calculated for that session/program, and drop-in classes will not be held, unless otherwise advertized.

Dress Code for Adults

To maintain a professional dance center, certain forms of dress will not be permitted. The following outlines some basic rules:

  • Men and boys must wear a shirt with sleeves
  • No jeans are permitted
  • “Indoor” or dance shoes must be worn. If you have a pair of indoor shoes with a leather sole, that is adequate. Running shoes are difficult to learn to dance in, so they are discouraged. Dance shoes have a suede sole, and are best.
  • Ladies and girls must wear appropriate tops – not revealing nor low-cut
  • No bare feet, but if you do not have shoes, stocking feet are acceptable.

Dress Code for Kids and Teens

No outdoor shoes allowed on the studio floor. Students have to come prepared with proper dance shoes, dance clothes and proper hair.

Girl 7 – 16 years old:
Hair tied back – ponytails, buns & braid acceptable
Jazz shoe – Ballroom – Latin shoes, low or high heel (depending on the age and level)
Shorts or semi long skirts (dance short underneath) – bodysuit – shorts – tank top – Tshirt – tights – legging – leg warmer (no jeans, dresses or other non dance related clothes)

Boys 7-16 years old:
Groomed, ponytail if long
Jazz shoes with suede sole – Black ballroom – Latin shoes
Trousers or Sport pants
Tshirt with long or short sleeves (no jeans or regular pants)

Privacy Policy

Dance With Us Ottawa will never sell, trade, rent, exchange or otherwise share your personal information with any other person, company or organization.